Common Issues:

I need help to setup my email account.

I have issues sending mails out to my recipients / I encountered a “We do not relay” error message. (SMTP Authentication)



1. Open the Mail app by clicking the Windows Start menu and choosing Mail.

2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Select Add account to get started.

3. If you’ve used the Mail app before, at the bottom of the left navigation pane, select Settings  Settings icon , and then choose Manage Accounts.

Note: On a phone or tablet, tap the three dots at the bottom of the page to access Settings.

4. Select Add account.

5. Under Choose the type of the account you want to add, select Advanced setup.

  • You may need to scroll down the Add an account dialog box to view all options.

6. Under Advanced Setup screen, click Internet email.

7. Under Internet email account, enter the required information as per indicated under the below table.

Webmail URLhttp://mail.domainname/mail eg eg
Incoming Mail Server Hostnamemail.domainname eg
POP3 Port110110 / 995 (SSL)
POP3 SSLNot AvailableAvailable
IMAP Port143143 / 993 (SSL)
IMAP SSLNot AvailableAvailable
Outgoing SMTP Server Hostnamemail.domainname eg eg
SMTP Port25 / 36625 / 366 / 465 (SSL)
SMTP SSLNot AvailableAvailable
Outgoing SMTP AuthenticationRequiredRequired
UsernameFull Email Address eg john@abc.comFull Email Address eg
Secure Password Authentication (SPA)Do Not CheckDo Not Check

8.If you are using alternative SMTP port, please append the port value after the outgoing mail server hostname eg
Changing Your SMTP Port in Windows 10 Mail

9. SMTP Authentication
Ensure the following values are checked:

Outgoing server requires authentication
Use the same username and password for sending email

9. After you’ve entered the required information, click Sign in > Done.