Common Issues:

I need help to setup my email account.

I have issues sending mails out to my recipients / I encountered a “We do not relay” error message. (SMTP Authentication)

 


 

 

01. Click Mail > Add Account.

02. Select Add Other Mail Account and click the Continue button.

03. Enter your Full Name, Email Address, and Password. When finished, click the Create button.

04. After receiving a message that the Account must be manually configured click the Next button.

05. Type in the Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.

 IcewarpCPanel
Webmail URLhttp://mail.domainname/mail eg mail.abc.com/mailhttps://webmail.domainanme eg https://webmail.abc.com/
Incoming Mail Server Hostnamemail.domainname eg mail.abc.commail.domainname.com
POP3 Port110110 / 995 (SSL)
POP3 SSLNot AvailableAvailable
IMAP Port143143 / 993 (SSL)
IMAP SSLNot AvailableAvailable
Outgoing SMTP Server Hostnamemail.domainname eg mail.abc.commail.domainname eg mail.abc.com
SMTP Port25 / 36625 / 366 / 465 (SSL)
SMTP SSLNot AvailableAvailable
Outgoing SMTP AuthenticationRequiredRequired
UsernameFull Email Address eg john@abc.comFull Email Address eg john@abc.com
Secure Password Authentication (SPA)Do Not CheckDo Not Check

06. After receiving the notice that Additional account information required, click the Next button.

07. Kindly type in the additional Incoming Mail Server Info using the above table as a guide.

Click the Next button when finished.

08. Please key the Outgoing Mail Server Info using the above table below as a guide. Click the Create button when finished.

09. After receiving the notice that Additional account information required, click the Next button.

10. Key in the additional Outgoing Mail Server Info using the above table as a guide. Click the Next button when finished.

Click the Next button when finished.

11. OS X Mail will connect to your account and begin to download your mail to your inbox.

 

References:
https://support.apple.com/en-sg/HT203995