Common Issues:
I need help to setup my email account.
01. Click Mail > Add Account.
02. Select Add Other Mail Account and click the Continue button.
03. Enter your Full Name, Email Address, and Password. When finished, click the Create button.
04. After receiving a message that the Account must be manually configured click the Next button.
05. Type in the Incoming Mail Server Info using the table below as a guide. Click the Next button when finished.
| Icewarp | CPanel | |
|---|---|---|
| Webmail URL | http://mail.domainname/mail eg mail.abc.com/mail | https://webmail.domainanme eg https://webmail.abc.com/ |
| Incoming Mail Server Hostname | mail.domainname eg mail.abc.com | mail.domainname.com |
| POP3 Port | 110 | 110 / 995 (SSL) |
| POP3 SSL | Not Available | Available |
| IMAP Port | 143 | 143 / 993 (SSL) |
| IMAP SSL | Not Available | Available |
| Outgoing SMTP Server Hostname | mail.domainname eg mail.abc.com | mail.domainname eg mail.abc.com |
| SMTP Port | 25 / 366 | 25 / 366 / 465 (SSL) |
| SMTP SSL | Not Available | Available |
| Outgoing SMTP Authentication | Required | Required |
| Username | Full Email Address eg john@abc.com | Full Email Address eg john@abc.com |
| Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
06. After receiving the notice that Additional account information required, click the Next button.
07. Kindly type in the additional Incoming Mail Server Info using the above table as a guide.
Click the Next button when finished.
08. Please key the Outgoing Mail Server Info using the above table below as a guide. Click the Create button when finished.
09. After receiving the notice that Additional account information required, click the Next button.
10. Key in the additional Outgoing Mail Server Info using the above table as a guide. Click the Next button when finished.
Click the Next button when finished.
11. OS X Mail will connect to your account and begin to download your mail to your inbox.
References:
https://support.apple.com/en-sg/HT203995