Common Issues:

I need help to setup my email account.

I have issues sending mails out to my recipients / I encountered a “We do not relay” error message. (SMTP Authentication)

 


 


01. Tap Settings -> Accounts -> Add Account -> Other -> Add Mail Account.

02. In this section, fill the requested details accordingly including full
email address and password, then tap on the Next which is on top right
side of the screen.

03. In the next page, tap POP or IMAP. We recommend you to use POP3.
For Hostname and Port settings, please refer to the values indicated under the below table:

 IcewarpCPanel
Webmail URLhttp://mail.domainname/mail eg mail.abc.com/mailhttps://webmail.domainanme eg https://webmail.abc.com/
Incoming Mail Server Hostnamemail.domainname eg mail.abc.commail.domainname.com
POP3 Port110110 / 995 (SSL)
POP3 SSLNot AvailableAvailable
IMAP Port143143 / 993 (SSL)
IMAP SSLNot AvailableAvailable
Outgoing SMTP Server Hostnamemail.domainname eg mail.abc.commail.domainname eg mail.abc.com
SMTP Port25 / 36625 / 366 / 465 (SSL)
SMTP SSLNot AvailableAvailable
Outgoing SMTP AuthenticationRequiredRequired
UsernameFull Email Address eg john@abc.comFull Email Address eg john@abc.com
Secure Password Authentication (SPA)Do Not CheckDo Not Check

04. Tap Continue and wait for the software to verify.


05. SMTP Authentication
Once the above process has been completed, tap on the newly configured account and go to the Outgoing Mail Server and tap on the SMTP section.
If your domain outgoing server appear in the list of Other SMTP Servers but the mode is off, kindly tap on the correct hostname, the button beside the Server to switch it on.

If your domain outgoing server did not appear in the list of Other SMTP Servers, you will have to tap the Not Configured option in the PRIMARY SERVER section and fill up the requested details accordingly.

06. Once that mode is activated, it will revert to the previous page, tap the ‘<‘ button to go back and then tap Done. Your account will be accessible using the Mail button from the main interface.

07. Users are also advised to go to the account, Advanced setting, to check and verify if the below option was chosen.

Additional Notes:
DELETED MESSAGES: It is recommended to choose Never to prevent deletion of messages in the mail server.

References:
https://support.apple.com/en-sg/HT201320