Common Issues:
I need help to setup my email account.
1. Open the Account Settings: In the Thunderbird menu bar, click the menu and select
2. At the bottom of the left pane, click the Account Actions button and select Add Mail Account…
3. Enter your email account details and press Continue.
4. Then press Manual Configuration and edit the server names, ports and IMAP/POP to manually set up the the account.
For Incoming server hostname and port settings, please refer to the values indicated under the below table:
| Icewarp | CPanel | |
|---|---|---|
| Webmail URL | http://mail.domainname/mail eg mail.abc.com/mail | https://webmail.domainanme eg https://webmail.abc.com/ |
| Incoming Mail Server Hostname | mail.domainname eg mail.abc.com | mail.domainname.com |
| POP3 Port | 110 | 110 / 995 (SSL) |
| POP3 SSL | Not Available | Available |
| IMAP Port | 143 | 143 / 993 (SSL) |
| IMAP SSL | Not Available | Available |
| Incoming Secure Connection Type | None | SSL/TLS |
| Outgoing SMTP Server Hostname | mail.domainname eg mail.abc.com | mail.domainname eg mail.abc.com |
| SMTP Port | 25 / 366 | 25 / 366 / 465 (SSL) |
| SMTP SSL | Not Available | Available |
| Outgoing Secure Connection Type | None | SSL/TLS |
| Outgoing SMTP Authentication | Required | Required |
| Username | Full Email Address eg john@abc.com | Full Email Address eg john@abc.com |
| Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
5. Click Re-test to test your manual settings; there should be a quick response indicating the settings are valid. If not, press the Stop button to abort the lookup, then edit the server names, ports and IMAP/POP and click Re-test again.
6. SMTP Authentication
In the Account Settings dialog, in the left pane, select Outgoing Server (SMTP) from the bottom of the list.
Account Settings -> Outgoing Server (SMTP) settings -> Edit selected server.
For Outgoing server hostname and port settings, please refer to the values indicated in the above table.
Security and Authentication settings:
Connection Security: None
Authentication Method: Encrypted Password
7. After saving these changes you should be able to send and receive emails
References:
https://support.mozilla.org/en-US/kb/manual-account-configuration
https://support.mozilla.org/en-US/kb/cannot-send-messages