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Table of Contents

1. Important Notices
2. Knowledge Guide & Tips
3. Email Configuration
4. Remote Assistance Tools
5. FTP Access Guide
6. Networking Tools
7. Useful Information
8. Others
9. Online Payment

 1. Important Notices

• Registrar/Domain Name Transfer
• Domain Names and DNS Hosting
• Overdue Payment Policy

2. Knowledge Guide & Tip

• Webmail vs Email Clients
• FTP Server vs Web Server
• Webmail – Email Administrative Account
• Webmail – Email Personal Account
• Email Account vs Alias Account vs Mail Forwarding 
• How to create new Email Account
• How to create new Alias Account
• How to set Mail Forwarding
• CGI Info

3.1  Email Configuration (POP3/IMAP)

4. Remote Assistance Tools

• Windows 10 – Quick Assist
• Google Remote Desktop (Windows)
• Google Remote Desktop (Macintosh)

5. FTP Access Guide

Windows:

• WS FTP
• Browser FTP

MAC:

• MAC FETCH

6. Networking Tools

• Ping Command
• Tracert Command

7. Useful Information

• Local ISP/Web Host
• Useful Contact Numbers

8. Others

• Common Email Issues
• Outlook Error Messages
• RAS Error Code List
  
• Top Viruses