Common Issues:
I need help to setup my email account.
1. Open Outlook for Mac.
2. Open the Accounts window by going to Tools > Accounts.
3. Then add a new account by clicking the bottom-left plus sign and choosing Other Email… .
4. Enter your email address in the E-mail address field and your password in the ‘Password field’.
Then, choose POP in the Type drop-down menu.
5. For Hostname and Port settings, please refer to the values indicated under the below table:
| Icewarp | CPanel | |
|---|---|---|
| Webmail URL | http://mail.domainname/mail eg mail.abc.com/mail | https://webmail.domainanme eg https://webmail.abc.com/ |
| Incoming Mail Server Hostname | mail.domainname eg mail.abc.com | mail.domainname.com |
| POP3 Port | 110 | 110 / 995 (SSL) |
| POP3 SSL | Not Available | Available |
| IMAP Port | 143 | 143 / 993 (SSL) |
| IMAP SSL | Not Available | Available |
| Incoming Secure Connection Type | None | SSL/TLS |
| Outgoing SMTP Server Hostname | mail.domainname eg mail.abc.com | mail.domainname eg mail.abc.com |
| SMTP Port | 25 / 366 | 25 / 366 / 465 (SSL) |
| SMTP SSL | Not Available | Available |
| Outgoing Secure Connection Type | None | SSL/TLS |
| Outgoing SMTP Authentication | Required | Required |
| Username | Full Email Address eg john@abc.com | Full Email Address eg john@abc.com |
| Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
Finally, click on Add Account.
7. SMTP Authentication for Outgoing mails:
Please be informed that your account requires separate authentication for the outgoing mail server, select ‘User Name and Password‘ and enter the full email address and password as indicated.
8. POP3 – Leave a copy of mail on the server
A POP connection can remove the email messages from the server after download. It is recommended to not leave a copy of message on server for many days in order to conserve webmail usage and space.
If you would like to leave copies on the server, click Advanced and check the Leave a copy of messages on server check box.
Click OK.
Reference URLs:
http://office.microsoft.com/en-sg/mac-outlook-help/pop-account-basic-settings-HA102927163.aspx
http://support.sherweb.com/Faqs/Show/how-to-configure-a-pop3-account-in-outlook-2011-for-mac-exchange-2010